Frequently Asked Questions
Everything you need to know about our healthcare services in Nigeria.
How do I book a doctor appointment online in Nigeria?
Visit lonia.ng, browse available doctors by specialization, select a convenient time slot, and pay securely via Paystack. You will receive a notification with details for your video consultation.
What is telemedicine and how does it work?
Telemedicine allows you to consult a doctor remotely via secure video call. You book an appointment on lonia.ng, pay online, and join a video session at the scheduled time. The doctor can diagnose, prescribe medications, order lab tests, and provide referrals — all digitally.
Can I order medication online in Nigeria?
Yes. Lonia's online pharmacy at lonia.ng/pharmacy lets you browse and order both prescription and over-the-counter medications. Prescription orders require a valid digital prescription from a Lonia doctor. Medications are delivered to your door via our delivery partner Pharmarun.
How fast is medication delivery?
Delivery times depend on your location and the fulfilling pharmacy. Most deliveries in major cities like Lagos, Abuja, and Port Harcourt are completed within a few hours. You can track your delivery in real-time.
Which cities do you serve?
Lonia provides services in multiple cities across Nigeria including Lagos, Abuja, Port Harcourt, Delta State, and more. The availability of specific services (pharmacy delivery, home care, lab collection) depends on our partner network in your area. Check lonia.ng for availability.
How do I book a lab test online?
Visit lonia.ng/lab-tests, browse available tests, select the ones you need, choose between home sample collection or walk-in at a partner lab, pick a date, and pay securely. A health worker or lab will handle your sample collection.
Can I get lab samples collected at my home?
Yes. We offer home sample collection through our network of trained, verified health workers. Select the home collection option when booking your lab test on lonia.ng.
What home healthcare services are available?
Our health workers provide wound dressing, injections (IV/IM), physiotherapy, post-surgical care, chronic disease monitoring, vital signs checks, elderly care, and more. Browse the full catalog at lonia.ng/home-services.
Do you offer elderly care at home?
Yes. Lonia's elderly care service provides daily medication management, vital signs monitoring, mobility assistance, wound care, companionship, and regular health reports to family members. Book through lonia.ng/home-services.
How much does a doctor consultation cost?
Consultation fees vary by doctor and specialization. You can see each doctor's fee before booking on lonia.ng.
Is my medical data secure?
Yes. We take data security very seriously. All medical records are encrypted, access is logged for audit compliance, and we follow strict data protection practices. Read our privacy policy at loniahospital.com/privacy for full details.
How are your doctors vetted?
All doctors on our platform are licensed medical professionals verified by our admin team. They undergo identity verification, credential checks, and must be admin-approved before they can see patients.
Can I get a prescription refill online?
Yes. If you have an existing prescription from a Lonia doctor, you can book a follow-up consultation to get a prescription renewal, then order the medications through our online pharmacy.
What payment methods do you accept?
We accept payments through Paystack, which supports bank cards (Visa, Mastercard, Verve), bank transfers, and USSD. All transactions are processed securely.
Is the hospital emergency room open 24/7?
Yes. Lonia Hospital's emergency department operates 24 hours a day, 7 days a week, including public holidays. For medical emergencies, visit the hospital directly or call our emergency line.
How do I register on Lonia Telemedicine?
Visit lonia.ng and click 'Register'. Enter your name, email, phone number, and create a password. Verify your email with the OTP code sent to you, and you're ready to use all services.
Can I use Lonia services from outside Nigeria?
Our telemedicine consultations are available to Nigerians abroad who want to consult with doctors in Nigeria. However, pharmacy delivery, lab tests, and home services are only available at physical locations within Nigeria.
Still Have Questions?
Contact us directly or book a consultation with one of our doctors.